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information about how Yahoo! uses this information. These are not links. All information is listed in order below the Table of Contents. STORE POLICIES OUR NAME CHANGE WE ARE A SAFE AND SECURE SITE ACCEPTED FORMS OF PAYMENT HOW TO PLACE AN ORDER Validating Your Order Order Acceptance/Confirmation Sales Tax Policy SHIPPING POLICY Tracking Note about FPO/APO and P.O. Boxes Shipping Times Shipping Insurance International Customers International Shipping Times In-Store Pickup Packages Returned by Postal Carrier RETURN POLICIES & INSTRUCTIONS Return Instructions "Store Credit" Options Authorized Cash Refund Returns Exchanges LAY-AWAY How To Start A Lay-Away Account Failure To Follow Through With Your Lay-Away Agreement Why We Set Up Lay-Away CREDIT CARD FRAUD MEMBER'S CLUB REFER-A-FRIEND SPECIAL MAILING LIST/NEWSLETTER Unsubscribe to Mailing List/Newsletter BUYING POLICY The standard pricing BARTER & TRADE GIFT CERTIFICATES STREET TEAM RKA Street Team Guidelines PRIVACY POLICY Privacy Policy - Information Collection & Use Orders Your email address Uses of Information Customer Service Legal Disclaimer Security Security for buyers when ordering through a Yahoo! Store Secure Socket Layer (SSL) CISP Compliance Secure Storage Yahoo! Security Center Web Site Tampering Limit of Liability Users age 18 or under CHANGES IN THIS PRIVACY STATEMENT CONTACT US Contact Information
This section is for you, our customers and friends, to ensure you get the most pleasurable experience possible while visiting us. We list all Retro Kitten Apparel store policies, member's club specials, refer-a-friend discounts, fraud information, etc. We explain how we run this joint so there are no hidden surprises, unexpected problems, mis-understandings, or reading between the lines. If there is any information you need that isn't listed here, feel free to call us at 1-805-473-1398 or 1-805-234-6159 or email us at: retrokittenapparel@yahoo.com or gypsiesdoitbetter@yahoo.com and ask! We'll make sure your questions are answered to the best of our ability. Please check this section every so often as policies change, and new concerns arise. We will update the date at the bottom of the page if this section has changes. Thanks for shopping and please come again! Gypsies Do It Better has added a "doing business as" to our name: Retro Kitten Apparel. We are now formally Gypsies Do It Better dba Retro Kitten Apparel, and informally just Retro Kitten Apparel, or RKA. You can still reach us by either name or URL: www.retrokittenapparel.com or www.gypsiesdoitbetter.com, and you may still see us listed as both during search engine searches, etc. Retro Kitten Apparel is proud to be a Yahoo! Small Business, which is one of the most secure online web sites today! We have taken many measures to ensure our customer's can shop with us without worry! We also have enlisted Paypal, a safe and secure online payment processing bank to process your payments. Paypal is the #1 online payment processing center used by Ebay and many other reputable web sites, and it's free! You do not need a Paypal account to purchase our merchandise through Paypal, but many customers find that it is very useful as it allows you the freedom and security of shopping online anywhere Paypal is accepted, which is just about everywhere. This is yet another way we can ensure our customers a safe and reliable atmosphere to shop! We are just as concerned about your safety while shopping with us as you are! We have chosen Paypal, a safe and secure online payment center, to process all payments. Paypal is not just an online bank, but a very safe and secure payment processing center that protects it's customers. You can choose to open a Paypal account and have your very own online bank and payment processing center, or you can use your personal debit or credit card on Paypal to purchase merchandise from us. Also, Paypal has a great protection plan in place, and a dispute center that is easily accessed. YOU DO NOT NEED A PAYPAL ACCOUNT TO ORDER OUR MERCHANDISE. While going through our checkout process, you will be taken to Paypal to enter your payment information safely and securely. *The payment processing steps (as outlined below) on Paypal only ensure that your account is valid and you have the money available in your account. Your payment will simply be in the pending status until you have reviewed your order (the next step after the payment process) and click on the button on the Review Order page to send the order through (*more information is outlined below the payment processing steps). If you do not have a Paypal account, or do not wish to use your Paypal account at the time, simply enter your personal debit or credit card information on the left of the page and hit continue to begin the payment process. If you do have a Paypal account, Paypal will detect that you do and ask you if you'd like log in. Simply choose not to log in and continue on with the payment process steps. If you do have a Paypal account, and wish to use it, simply log in on the right and follow the payment processing steps. *After your payment has been validated, you will be taken back to our checkout page where you will review your order and click on the button at the bottom to send your order through. You will then see your confirmation page. Once you get to the confirmation page your payment will be processed and the transaction will be compete. If you do not send your order through on the review page, or get to the confirmation page, your order will not be processed and your account will not be charged. When you are finished adding all items to our virtual shopping cart, click on View Cart, unless you are already in your cart - not literally, this isn't the kind of cart you can just climb into and have someone push you up and down the isles, and follow the instructions below: 1. FILL OUT ALL OF THE FIELDS - don't forget your phone number and email address as those are easy to miss. Choose the shipping method you want and hit the "apply" button in green to apply the shipping method. If you have a discount code enter it in the coupon field on this page (be sure to check our home page for any sales coupon codes), and hit the "apply" button in green to apply the discount. After all fields have been filled out, and you have applied your shipping method and any discount codes you will see your total costs (i.e. sub-total, shipping, tax (if within California), discount if applicable, and then total) at the top in your shopping cart section. Please be advised that only one discount can be applied to each individual order (i.e. if you use a sales discount code, you cannot get free shipping on orders over $99, etc.). If you wish to add more merchandise, click on the "continue shopping" button just below the shopping cart near the top of the page. If you want to remove an item click on the "remove" link below the item's title. If you are satisfied with your order, hit the "Continue" button in red at the bottom of the page to the right. If you have missed a *required field you will be unable to leave this page until all required information has been entered. 2. Next, you will go to our payment page. Here you will have the option of entering your personal credit card information to the left of the screen, or you can log into your Paypal account, if you have one and wish to use it for this transaction, to the right of the screen. You do not need a Paypal account to make your purchase. *If have a Paypal account, but choose not to use it, Paypal will detect your account and ask you if you would like to log in. Just choose to continue without signing in. After entering your payment information, either via your personal credit card, or your Paypal account, click on the "Order Review" button at the bottom. 3. You will then be taken to our "Review Order" page. After reviewing your order click on the "Send Order" button in red at the bottom. If your order went through you will now be looking at the "Confirmation" page now, and you will also receive an "Order Confirmation" email. If you do not receive the "Confirmation" email, check your bank account, or Paypal account, to see if the funds were processed then contact us immediately to ensure we received your order. If you do receive the confirmation email and get to the confirmation page at the end of checkout then everything went through and you can expect your order to be shipped out within 5 business days! It all seems a little complicated, but it really is very easy and our checkout process takes you step by step through 4 simple pages: the first: your shopping cart, address, shipping, coupon, phone number, and email address; the second, payment processing with your credit card or Paypal account, the third is your order review page, and the fourth is your confirmation page. Everyone is welcome to shop at Retro Kitten Apparel! We ship worldwide via USPS and UPS! We ship Monday through Friday, excluding weekends and holidays. Due to our growing clientele, please allow up to one week for in-house order processing before your order is shipped. That includes both Parcel Post and Priority Mail orders. We are only a two man operation, and sometimes it's just me alone. The only exception to this rule is for Expedited and Express orders, which will be processed in-house within 24 hours. Thanks for your patience! Tracking You will be sent a link in your Order Confirmation email, which will allow you to track the status of your order in-house. After your order is packaged and shipped, you can track your parcel via one of the following links: USPS, UPS, or Paypal. We utilize our local USPS (United States Postal Service) for most shipping needs as we have found it to be the most cost efficient and reliable way to ship our merchandise. However, in an effort to better serve you, we have integrated with UPS (United Parcel Service) and now offer 3 day delivery and Worldwide Express, which offers real time charges, tracking, and shipment updates. Some areas are currently unavailable for UPS. All terms, conditions, and amounts are subject to change without notice, at any time. Please note: We fully reserve the right not to ship to any unconfirmed Paypal addresses. If we are required to verify your address and payment information with the bank that issues your credit card, this will delay the processing of your order significantly. Retro Kitten Apparel practices strict fraud prevention policies. If your order appears fraudulent, we will ask you to provide us with further verification of your credit card. *Note: An email response from you is not verification. We must have proof that you are the owner of the card before we will continue to process your order. Web stores like ours are vulnerable to chargeback’s from customers using credit cards fraudulently. For your protection, as well as ours, we may require that your order be shipped to your billing address if the items ordered are especially valuable, if an American Express card was used, or if a Post Office Box is listed as the shipping address. We reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. All fraudulent transactions are investigated and prosecuted in accordance with the law. Again, we fully reserve the right not to ship to any unconfirmed Paypal addresses. Thank you in advance for your cooperation and understanding. Note about FPO/APO and P.O. Boxes UPS does not offer service to APO/FPO addresses or P.O. Boxes - Please select USPS. All P.O. box and FPO/APO orders will ship via USPS no matter the delivery method selected at checkout. Orders exceeding $75 in value, large orders, and all orders purchased with American Express are shipped requiring signature confirmation - You will have to sign for your package. In addition, we reserve the right to send any packages via signature confirmation if we deem it necessary due to known issues with theft in certain neighborhoods or in large metropolitan areas. Shipping Times Parcel Post: 3 to 7 business days for in-house processing + 6 to 9 mailing days until delivery. Priority Mail: 3 to 7 business days for in-house processing + 2 to 3 mailing days until delivery.
Express Mail: 1 business days for in-house processing + 1 to 2 mailing days until delivery depending upon your location. Priority International Mail: 3 to 7 business days for in-house processing + 4 to 7 days for delivery.
Express International Mail: 3 to 7 business days for in-house processing + 3 to 5 days for delivery. Please do not use our free shipping code if your order does not qualify for it. You must order $99 or more merchandise to qualify for free shipping, you must live within the U.S.A. If you choose to violate this policy, we will not refund your money and we will not ship your order until we receive the shipping costs. Packages Returned by Postal Carrier In the event that a package is deemed undeliverable by the post office, and returned to us, we will attempt to contact the customer 3 times, via telephone and/or email over a 21 day period. After failure to contact all undeliverable merchandise will be returned to the floor for sale. If the package was undeliverable due to a postal error, and the address is correct, the post office should reship the package at no additional cost. We will attempt to reship the order with our next shipment. We have chosen a very secure online shopping cart with many features that protect ourselves, and the customer, from information input errors such as incorrect addresses, or not filling in any required fields such as a telephone number, and/or any fraudulent activity. Therefore, it is very unlikely that any shipping errors will rest with you, the customer, or us, the store. However, in the event that the customer does make an input error, moved, or any unforeseen problem occurs on the customer's behalf, please read the following information: In the event that a package is deemed undeliverable due to an error by the customer, she or he will be responsible for re-shipping costs. Upon receipt of reshipping costs, we will attempt to reship the order with our next shipment. In the event the customer refuses to pay re-shipping costs, and the delivery error rests with her or him, we will not reship the order and no refund/store credit will be given. Please note that all undeliverable merchandise will be returned to the floor for resale. In the event that we are unable to contact the customer within 21 days of our first attempt, we will not reship the order and no refund/store credit will be available. All undeliverable merchandise will be returned to the floor for resale. CLEARANCE ITEMS ARE NON-REFUNDABLE/NON-EXCHANGEABLE-ALL SALES FINAL! Return Policies
(Return Instructions Below Policies) We offer free lay-away on our more expensive items and larger orders over $50 only. Just contact us with the items you want; pay a $20 deposit that is deducted from your balance; and pay off your balance within 60 days. Please read the following policy all the way through outlining how our lay-away plan works and what happens if you don't follow through with our lay-away agreement plan. How To Start A Lay-Away Account If you are interested in putting an item, or items, totaling $50 and over on lay-away you must contact us to set up a free lay-away account. You must put $20 down to open your lay-away account, which goes towards your total. There are no fees for lay-away. We will calculate your lay-away total including priority shipping and any applicable tax (if you live in California). You will receive a "Lay-Away Agreement" invoice noting your information, our information, each item with a tiny picture, it's cost, item #, subtotal, priority shipping, tax (within CA), and the total, along with the date you opened your lay-away account, and the date it must be paid off. You will need to reply to the emailed invoice agreeing to the "Lay-Away Agreement". You have 60 days to pay off your lay-away balance. Once you put an item(s) on lay-away, you are bound to buy them. Failure To Follow Through With Your Lay-Away Agreement If you cannot pay off your lay-away balance within 60 days of opening your lay-away account, or you decide you no longer want the items you put on lay-away, we will calculate what you have already paid and advise you of that amount, along with a printout of this policy. You will have to decide what items you want to keep out of your lay-away order, as your money is non-refundable, cannot be traded for store credit, and you cannot exchange any items in lay-away for other items in our store. Then, we will calculate the shipping of those items via priority mail only, and add a 20% restocking fee for each item you've decided not to keep, and we will advise you of your new options. You will again need to decide what you want to keep after the new total. If any money is due to complete your transaction, after receiving the new total, you will have to pay the money due before your order ships. If you choose to keep an item, or items, and there is any remaining money that you paid, you will not be refunded that money, as it is non-refundable. Why We Set Up Lay-Away Our lay-away plan is set up to help you get an item, or items, that you really want, but when you don't have the money right then to buy it. Due to our first come first service policy, we have set up a lay-away plan to allow you to get items your really want in that event. We do not charge any "lay-away fees", only a $20 deposit, which is deducted from your balance. Some stores charge a 10% fee just to set up a lay-away account, but we don't. Our lay-away policy is set up to protect us from irresponsible shoppers. Due to us holding our merchandise aside for you instead of being unavailable for other shoppers to purchase, you will be responsible for a 20% restocking fee for any unpaid for merchandise in your lay-away order, and your money is non-refundable.
Any charge-backs to credit cards without communicating with us first are treated as fraudulent. All details, including original order form, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), F.B.I. (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated. If we feel you have committed a crime during your transaction, or the transaction is fraudulent, we reserve the right to refuse to do business with you. We will report all fraudulent activity to the Police Department and as noted above. Retro Kitten Apparel is proud to announce that we have started a Member's Club for our loyal customers! We appreciate all of you and you have made our first year unforgettable! We hope to be around for many years to come so we can continue to give you guys the best merchandise at low prices! So, for all of our loyal customers, we have started a "virtual punch card". After you place 8 orders with us, you will receive 50% off any one item of your choice, subject to availability, and we will ship it to you for free! That's right! 50% OFF ANY ONE ITEM (AS AVAILABLE) PLUS FREE SHIPPING! You do not need to sign anything, enter into a contract, or pay any fees. Membership is free and automatic after you place just one order with us. It's our way to say thank you. All you have to do is place your first order with Retro Kitten Apparel and continue shopping at Retro Kitten Apparel. Keep track of how many orders you place and we will try to as well, but with so many customers, you might slip through the cracks so we encourage you to keep track as well. After you have placed your 8th order, email us to remind us, or we will email you if you catch it first, and we will email you a coupon code, which can be used on any one item as available in our store at the time of purchase! After you have chosen the item for which to use your 50% off discount plus free shipping, place your order as usual, and enter the coupon code we have provided you with in the coupon field on our checkout page near the bottom, and your discount and free shipping will be applied to your order. Please do not add any other items to your 9th order as the 50% off and free shipping is only good for one item. *This offer cannot be combined with any other offers, discounts, promotions, or coupons. For all Retro Kitten Apparel customers, we are offering you a Refer-A-Friend special discount. Just spread the word about Retro Kitten Apparel, and for any orders we receive because of you we will reward you for all of them - the more the merrier! For any new customer placing their first order with us because you referred them to Retro Kitten Apparel, we want to give you 50% off any one item of your choice, as available at the time of purchase! This offer does not include shipping, and cannot be used in combination with any other coupon code, discount, or sale codes. Simply have your friend mention your full first and last name (or the name you used when you ordered from us) in the "comments" section located near the bottom of our checkout page, or in a separate email after they have placed their order. Once we receive the reference information, we will email you with a coupon code worth 50% off any one item, not valid towards shipping or in combination with any other discount codes. Then place your order as usual, enter the coupon code we emailed you in the coupon field during checkout, so your discount will be applied, and continue the checkout process. If you are interested in purchasing more than one item, please place two seperate orders so the coupon code will work. This will not affect your shipping costs as we charge shipping by weight, not by how many items your order. Please contact us with any questions, and we will be happy to help! This offer is not good with any other offers, discounts, or promotions. Sign up for our Mailing List to receive our newsletter along with secret sales and discount emails! It's simple really; just send us a quick email requesting to be added to our mailing list. That's it! Our newsletters will consist of the latest happenings at Retro Kitten Apparel along with what's new and exciting in the scene! Maybe a great show a local car show, new club, or hot news. Whatever it is it'll be worth reading. It's free and it's juicy so don't be the only one to miss out. *Don't forget to add us to your contacts so we don't wind up in your spam box. Unsubscribe to Mailing List/Newsletter If you want to unsubscribe, simply reply to any of our mailers with UNSUBSCRIBE in the Subject Line with your name in the body, or send us an email requesting to be unsubscribed. We would appreciate a reason, but it is not necessary and no questions will be asked. Retro Kitten Apparel is a second-hand shop not a consignment store and we do not accept trade-ins for merchandise. We do, however, buy clothing, shoes, and accessories on occasion. 1. All merchandise must be in good condition (i.e. no broken zippers, missing buttons, rips, or repairs required, etc.). 2. All merchandise must meet strict criteria (i.e. brand, quality, demand, market, etc.) and ultimately whether we want it. 3. All merchandise must fit somewhere within the Alternative or Vintage style category (i.e. Vintage, Retro, Punk, Pin-up, Rockabilly, Psychobilly, Gothic, Skinhead, Mod, or any sub-group).
4. We reserve the right to refuse to do business with anyone at anytime, and the following prices are subject to change without notice. Shirts/Tops/Vests: $3.00 Pants: $6.00 Dresses: $6.00 Jackets/Coats: $7.00 (unless long vintage then it's $10) Skirts: $3.00 Shorts: $2.00 Lingerie/Bathing Suits: $3.00 Belts: $2.00 Purses: $3.00 Shoes/Boots: $6.00-$10 (depending on brand/condition, etc)
Shirts/Tops/Vests: $2.00 Pants: $3.00 Dresses: $3.00 Jackets/Coats: $5 (unless vintage then it's $5) Skirts: $2.00 Shorts: $1.00 Shoes/Boots: $5-$7 (depending on brand/condition, etc)
We are also available to locals for bartering trading merchandise! If you have a closet full of retro, rockabilly, vintage, pin-up, or punk clothing, shoes, and accessories, and you see something you like on our site, we might be willing to do a little bartering with you. However, some of our more expensive, or unique items are not available for barter so please contact us to discuss your ideas, and, if reasonable, we will make an appointment to meet. Please no ridiculous requests! We refuse to respond to any unreasonable offers so please do not waste your time or ours. Let's make this a pleasurable experience for everyone! So come on in doll and deal! Gift Certificates cannot be returned, exchanged, or refunded. All sales are final. Retro Kitten Apparel an online Retro, Rockabilly, Vintage, Pin-up, and Punk Second-Hand Shop is putting together a Street Team of customers and fans to tell our tale! RKA Street Team Guidelines A Street team is: “a group of people who 'hit the streets' promoting a particular company, brand, or band. A modern version of a credible "cool" field marketer promoting a company for free [I offer a point system for free merchandise] with the ability to create hype for that company through credible peer-to-peer interactions and viral word-of-mouth influence in their communities. Usually, a street team is formed by a loyal fan base who can get into key markets through strong street hype and "street-cred", and try to get on the local radio stations through hype/word-of-mouth.” • Retro Kitten Apparel (RKA) Street Teamers: I am putting together a street team consisting of cats of all ages ranging from teens to geriatrics! Anyone with a strong influence over their peers, and whom are looked to for what's hot, what's next, or where to get what are welcome to apply! Members must be enthusiastic, professional, articulate, friendly, honest, respectful, and up-to-date on RKA inventory, events, and information. I am looking for a credible street team in order to promote my store and make it more visible through word-of-mouth, blogging, bulletins, flyers, stickers, business cards, models, and friends. RKA has a lot to offer and we need to get the word out! RKA's street team members must be willing to work hard at getting people into my store (onto my website) and buying merchandise. RKA WILL NOT BE ASSOCIATED WITH, NOR WILL RKA TOLERATE ANY ILLEGAL ACTIONS UNDER ANY CIRCUMSTANCES! You will be banned from the street team if anyone is caught doing anything illegal, harmful, distasteful, or otherwise while promoting RKA! I retain the right to take away your membership at anytime. This is not a job, and you are not an employee of RKA. RKA's street team is comprised of fans who become members like any club and who volunteer their time to promote RKA. However, you will be rewarded for your promotional efforts, especially for any sales RKA generates on your behalf, via a point system as noted below. One great perk of being a RKA street team member is that it isn't all work and no play. I want my street team promoting at punk shows, car shows, roller derbies, clubs, concerts, and anywhere punks, rockabillys, goths, and alternative cats gather. This is a great opportunity to meet new friends and have lots of fun! The concept is a group of street team members dedicated to promoting RKA while enjoying themselves. Street teams will work together inside and outside of their homes. Promotion is unlimited as far as where to promote RKA: at school, your job, at shows, hanging out, while walking down the boulevard, under a bridge, online, in line wherever you see someone you think might enjoy RKA gear! Usually street teams are unpaid fans, but I offer free clothes on a point system. • Street Team Point System: I maintain a charted point system for each street team member. As you earn points, you will be able to “buy” merchandise from RKA with your points. Points are assigned to an individual for a particular action - the better the action (such as a sale for me) the more points you earn. Each applicant will receive points per actions list. Points can be used at RKA anytime for any item. They don’t go away, unless you “spend” em. If you want to save your points to buy something later, go ahead. If your points are “burnin a hole in your pocket”, and you want to spend em as soon as you get em, go ahead (I have $1 items in my clearance section). It’s up to you! However, you must have the points to use em. There is no “credit” given, and you cannot put something “on hold” until you earn enough points.
Street team members will meet once a month to discuss campaign strategies, explore ways to create peer influence, elevate sales, share stories and ideas, and generally catch up, straighten out kinks, and discuss what’s been happening or coming up. I have a warehouse sale two or more times a year when I need to move out the old and stale to make room for the new and tasty. If you want to volunteer your time to help me set up, conduct, surveillance, and put away for these sales you will earn points.
• Place stickers and posters up in your communities (nowhere that would be considered illegal) • Bring friends to the RKA website • Convince friends to buy RKA merchandise • Phone your local radio stations for a chance to plug RKA (but not excessively). You mustn’t be annoying! • Bring business cards, stickers, etc. into clubs, concerts, shows, events where punks gather, and pass em out • Put up flyers (again, nowhere illegal) • Post to forums, blogs, and bulletin boards online • Maintain zines or websites either created by RKA or by you dedicated to Retro Kitten Apparel If you have a suggestion for marketing, please get authorization from me before you do anything other than the above. Most likely I will be excited about the new idea, but sometimes I might decline. Also, I am an artist and love to meet new artists! If you are an artist and think you could create a great flyer, poster, picture, or ad about RKA please feel free to do so. You can submit it to me via the email address below, and, if it isn't too explicit, I will post it on RKA! To apply for street team membership, please email me at retrokittenapparel@yahoo.com and tell me why you would be an asset to the RKA Street Team. I will respond to all inquiries within 48 hours! Good luck! Lindsay Dominguez - Owner of RKA retrokittenapparel@yahoo.com Your privacy is very important. To better protect your privacy, the following notice explains the information collected, how it is used, and how to contact Retro Kitten Apparel if you have any concerns. Privacy Policy - Information Collection & Use Orders If you purchase merchandise from us, we request certain personally identifiable information from you on our order form such as your name, email address, telephone number, and shipping address), however your payment is processed through Paypal, a secure online payment processing site, where you enter all financial information safely and securely. We do not have access to your credit card information, nor is it stored anywhere in our records. We only use the information we do collect to fill your orders, or contact you if we have trouble processing an order. Your email address We automatically place your email address on our mailing list, and we will send you special deals and secret sales for being loyal customers. However, we will not inundate you with an overabundance of email, and don't worry we won't sell or give out your email address to anyone! Your email will solely be used for www. retrokittenapparel.com. If you do not want to receive promotional emails, please send us a note and we will remove you from our mailing list promptly. Uses of Information We use the information we collect from you to fill your orders. We do not store your credit card information. Customer Service Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. Legal Disclaimer We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. Security Our web site is a Yahoo! Merchant Solutions web store. Yahoo! takes your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of the measures Yahoo! takes to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us. Security for buyers when ordering through a Yahoo! Store The following is a description of steps Yahoo! takes to protect your information from misuse when ordering through a Yahoo! Store. Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers. CISP Compliance: Yahoo! Store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data. Secure Storage: Yahoo! maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. Yahoo! Security Center If you have any questions about security on our website, you can email us at retrokittenapparel@yahoo.com Web Site Tampering Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Users may not modify, remove, delete, augment, or in any way change the content of the Retro Kitten Apparel web site. Content included on or comprising the Retro Kitten Apparel Web site including information, data, software, photographs, typefaces, sounds and other material is protected by copyright, trademark, patent or other proprietary rights. Limit of Liability The Retro Kitten Apparel web site is provided on an “as is” and “as available” basis. The owner of Retro Kitten Apparel cannot warrant that use of the Retro Kitten Apparel Web site will be uninterrupted or error-free. Every effort is made to be sure the content of the Retro Kitten Apparel web site is accurate and complete. However, the owner of Retro Kitten Apparel does not warrant the accuracy, integrity or completeness of the content provided. No oral advice or written information given by Retro Kitten Apparel or its Associates shall create a warranty. Under no circumstances shall the owner of Retro Kitten Apparel or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Retro Kitten Apparel Web site, including but not limited to reliance by you on any information obtained from the Retro Kitten Apparel Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. Any user hereby acknowledges that this paragraph shall apply to all content and merchandise. Users age 18 or under The Retro Kitten Apparel Web site is intended for use by individuals 18 years of age or older. Children and teenagers under the age of 18 should get the assistance of a parent or guardian to use this site. Retro Kitten Apparel is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 18. If we become aware that a subscriber is under the age of 18, we will remove his or her personal information from our files. If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement, and our store policies, at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by updating the date below. Customer Service is available via telephone Monday-Sunday 10 a.m. - 10 p.m. Pacific Standard Time. You can email us at anytime, and we will get back to you as soon as possible during our normal business hours, which are Monday-Friday 12 p.m. - 8 p.m. We try to be available for ordering inquiries 24-7, but we have to sleep sometime, and, due to frequent business trips, vending gigs, and, of course, punk shows, we may not be available right away. We will, however, do our best to contact you in the order we received your questions in as soon as we possibly can. Don't be afraid to contact us again, if you haven't heard from us within 24 hours (during the weekdays only please). We do not work on weekends, or Holidays. Contact Information: Retro Kitten Apparel Support: retrokittenapparel@yahoo.com or gypsiesdoitbetter@yahoo.com
Phone: 805-473-1398 or 805-234-6159 (between 10 a.m. - 8 p.m. only please)
Retro Kitten Apparel – August, 2010 |
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